shipping guid

Shipping and payment methods

Available items for which the purchase and payment process has been completed: In cases where the item is not available and not ordered, the items will be shipped in the following ways: Tehran customers who have made purchases of over 10 million Tomans will have free shipping within Tehran by the relevant means. Other Tehran customers who have made purchases of under 10 million Tomans will receive their desired goods in all 22 districts of Tehran by adding 500,000 Rials to the final total. The shipping time in this method will be 1 to 2 business days. (Does not include official holidays and Nowruz days.) City customers can choose the option of direct shipping to the destination or choose shipping, and pay the fee by adding the amount according to the desired provinces. The shipping time will be approximately 2 to 3 business days. (Does not include official holidays and Nowruz.) ((In special circumstances such as festivals or crowded days such as Esfand, depending on the method and location of receiving the order, the shipping time may vary slightly and will be carried out according to the announced procedure.))) In the event of any problem such as the product not being available or if you decide not to purchase, the deposit amount will be returned to your account within 24 to 48 business hours. Users must enter all items correctly when entering the initial information and also when filling out the product purchase form, otherwise the information will be incomplete and cannot be tracked and received. Your request will be recorded in the system and cannot be changed after completion and final confirmation, so be careful when purchasing. Adding the product to the shopping cart does not mean purchasing, and the information can be changed or the purchase can be canceled until the final registration is made.

How to receive the goods

Due to the industrial nature of the goods, the boss, colleagues or drivers of the carriers deliver the items to the desired address and unload the items. After delivering the goods, confirm receipt, sign a copy of the invoice and deliver it to the company representative.

How to deliver goods sent by freight

The carriers are only responsible for delivering the order, and it is the buyer’s responsibility to open the box and check the quantity and integrity of the goods.

How to pay

Payment methods are as follows:

1- Items available on the site can be paid for online through the Shetab banking network.

2- For online payment, you need:

Card number (16-digit number on the ATM)

Second card code and dynamic code

CVV2 is a 3 or 4-digit code that is printed on the back or on bank cards and is used as a security code in online payments.

Expiration date that is engraved on the bank card.

At the raeescoffee

Stay in touch with us

If you have any questions, please contact us using the contact information or email below. The only authorized website and online sales branch is www.raeescoffee.com.