Please carefully consider the following to make optimal use of the services and applications of Raees.
Users entering the Raees website while using their personal profile and other services provided by Raees means full awareness and acceptance of the terms, rules, and how to use Raees services. Please note that placing an order at any time also means full acceptance of all Raees terms and rules by the user.
The terms and rules contained herein are also considered to replace all previous agreements.
Please note that all principles and procedures of the President are in accordance with the laws of the Islamic Republic of Iran, the Electronic Commerce Law and the Consumer Rights Protection Law, and the user is also obliged to comply with the laws related to the user. If there are any changes in the laws, procedures and services of the President in the future, they will be published and updated on this page, and you agree that your continued use of the site means acceptance of any changes.
A customer or user is a person who, with their user information that they have completed in the registration form or that has been entered by the Raees team at their request, places an order or uses any Raees services.
Also, since the Raees website is an online coffee retail site, according to the E-Commerce Law, a customer or consumer is any person who purchases goods or services for purposes other than business or professional occupation.
When you use the services of the President’s website, register or purchase your online order, or send an email, this communication is done electronically and if your request complies with all principles and procedures, you agree that the President will respond to your request electronically via email, short message service, and other electronic services.
Also, the email address and telephone numbers that the customer registers in his profile are the only official and approved email addresses and telephone numbers of the customer, and all correspondence and responses from the company will be made through them.
In order to inform about events, special services, or promotions, the President may send emails or SMS to members of the website. If users do not wish to receive such emails or SMS, they can cancel their subscription to the President’s newsletter in their profile.
Â
The President Company respects and protects the private information of individuals who use the site’s services.
The President is committed to defending your privacy to the extent possible and, in this regard, developing the technology needed to make your use of the site as safe and secure as possible. In fact, by using the President site, you show your satisfaction with this site.
All materials available through each of the President services, such as text, graphics, logos, button icons, images, video and educational videos and downloadable and copyable items, data and all content produced by the President team are considered part of the property of the President collection and the right to use and publish all available and available materials is exclusive to the President and any use without obtaining written permission reserves the right to legal action for the President. In addition, scripts and service names that can be provided through each of the services created by the President and registered trademarks are also exclusive to the President and any use for commercial purposes is subject to legal action. Users are not permitted to exploit and use the product list, technical specifications, prices and any derivative use of the Raees website or any of the services or content, download or copy information for commercial purposes, any use of data mining, robots, or similar methods such as data collection and extraction tools, and all such rights are expressly reserved by Raees. In the event of using any of the Raees services, users are responsible for maintaining the confidentiality of their account and password and all responsibility for activities that occur under the user account or password is the responsibility of the users.
Our only official approved reference for contacting you is the official website of this site, www.raeescofee.com. We will not contact you by any other method than sending an email or electronic mail from the official and approved addresses on the site.
Â
Business days mean Saturday to Thursday of each week, excluding official holidays in Iran, and all orders placed during business days and the first day after holidays are processed. Raees allows its customers to place orders 7 days a week, 24 hours a day.
All orders placed on Raees’ website are queued for processing by sending a pro forma invoice via email.
Raees always makes every effort to send and deliver all registered orders.
However, if a product is out of stock on Raees’ website, even after the customer has placed the order, Raees reserves the right to cancel the order or refund the order, or the customer can replace the finished product with another product.
In the event of a problem in the final processing of the shopping cart, such as out of stock or customer cancellation, the amount paid will be credited to the customer’s account within 48 to 72 business hours.
The President is authorized to stop taking new orders without prior notice, and all orders registered before stopping taking orders will be processed and shipped. The President reserves the right to stop selling all or part of the products for any reason, such as running out of stock, without prior notice.
In the event of any error in the price and rial value of the products available on the President’s site, the President reserves the right to invalidate the order and purchase made by the customer. The President will deposit and return the funds received to the account declared by the customer as soon as possible, and the customer, by entering the President’s site, accepts that he is aware of this and will not have any claims in this regard.
Users must complete the order form with correct and complete information when ordering the desired product. Obviously, if incomplete or incorrect information is entered, the user’s order cannot be tracked and delivered. Therefore, entering the address, email, and mobile and landline phone numbers by the customer is considered to be their authenticity, and if these items are not entered correctly or completely, the boss can request additional and more information from the customer to ensure the accuracy and certainty of the order registration. Also, customers can enter the name, address, and phone number of another person to receive the order, and if the order amount has been prepaid, the recipient must have an identification card with them when receiving the goods.
Due to the system registration of the order, there is no possibility of re-issuing an invoice or changing its specifications, including changing an invoice issued in the name of a natural person to the name of a legal entity. Therefore, customers must be careful about this issue when placing an order, and if they need an invoice issued in the name of a legal entity, the representative of the legal entity should contact the boss’s support phone number.
Also, the address that the buyer registers or selects as the delivery address will be included in the invoice, and it is necessary for those requesting invoices in the name of a legal entity to pay sufficient attention to this point when placing an order, because changing the address listed on the invoice after processing and confirming the order will not be possible under any circumstances.
All orders must be settled via online payment.
Since the head of an online retail website, ordering a large number of goods is contrary to the buyer’s intended purpose, and if such an order is registered, it is necessary to settle the amount before sending.
Order delivery in public places such as cafes, internet cafes, restaurants, shopping malls, sports clubs, beauty salons, airports, hotels, and the like is not possible, and the delivery address must be accurate and reliable.
In case of credit purchase, using a discount code or voucher after the cart is finalized, it is not legally possible to make changes to the shopping cart and change the invoice amount due to cancellation of the purchase, deletion or change of the product or quantity of the product. If the customer requests any change, the voucher or discount code will be canceled and the amount cannot be refunded.
Regarding the delivery service of the Raees online store, the order will be delivered to the main door of the building (facing the street).
It should be noted that adding the product to the shopping cart does not mean reserving the product and does not create any rights for the customer. Also, any changes, including changes in the inventory or price, will be applied to the product added to the shopping cart before the final registration. Therefore, customers who have the desire and decision to make a definitive purchase, especially regarding products offered under the title of special discounts and special promotions that have a limited number, are advised to finalize their order as soon as possible so as not to face the end of the inventory or change in the price of the product. It is worth noting that the order is only finalized when users receive their shopping cart code, and it is obvious that the boss has no responsibility for the products left in the shopping cart.
Â
Rayes always makes every effort to ensure that all orders reach its customers throughout the country in perfect health and without damage. Considering the standard packaging of all shipments, delivery to each of the reputable shipping companies, and the announcement of the shipment schedule in the shopping cart and notification via SMS service, this means that any accident during transportation and delivery is the responsibility of the shipping company, and Rayes will only compensate for the damage if the shipping company confirms the order and in order to facilitate follow-up. Damage caused by transportation must be reported to Rayes website support within 24 business hours after the order is delivered, and the damaged item must be sent to Rayes customer support along with the official minutes of the shipping company and all accessories and invoices.
If you have any questions, please contact us using the contact information or email below. The only authorized website and online sales branch is www.raeescoffee.com.
