{"id":72,"date":"2024-05-26T10:15:36","date_gmt":"2024-05-26T06:45:36","guid":{"rendered":"https:\/\/wootest.hinzaco.com\/%d9%be%d8%b1%d8%b3%d8%b4-%d9%87%d8%a7%db%8c-%d9%85%d8%aa%d8%af%d8%a7%d9%88%d9%84\/"},"modified":"2025-08-02T12:16:24","modified_gmt":"2025-08-02T08:46:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/raeescoffee.com\/en\/faq\/","title":{"rendered":"faq"},"content":{"rendered":"\t\t
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faq<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI forgot my password, what should I do?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Send a password recovery request via email or phone number to have an email or SMS sent to you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to be a member of the site to buy from raees?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

yes<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the product prices on the Raees website up to date?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, Raee regularly and daily monitors and updates the prices of the products offered on his website.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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yes<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The priced goods that are marked with the status \u201cIn stock\u201d on the Raees website are available in Raees warehouse and can be ordered. Therefore, when placing an order for these goods, there is no need to inquire about the stock, and the order will be processed and delivered as soon as possible. Of course, sometimes for some goods, if orders are placed in large numbers and simultaneously, the stock of that product may run out. In these cases, the stock of the goods will be replenished quickly, but if this is not possible, the supply of those goods on the site will be temporarily stopped.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pick up the product I ordered in person?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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You can delete or modify the order from your shopping cart before you finalize the order and click on the checkout icon.<\/p>

After finalizing the order and completing the purchase and at the checkout and cart registration stage, you are not able to delete or modify the order. From this point on, to cancel or modify it, contact the support manager.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich bank cards can be used to pay for orders online?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can pay for your order online using all Shetab network member bank cards on the Raees website.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAfter placing an order, do I need to contact raees to ensure it is processed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, after completing the purchase and order registration process, you will be automatically notified via email of your order processing, and if necessary, the sales experts of raees Support will contact you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Is it possible that the online payment failed, but the amount was deducted from my account?<\/p>

Answer: Sometimes the banking network may be interrupted during payment and the payment may fail. But in these cases, there is no need to worry. In this case, your money is usually in the bank’s intermediate accounts and the bank itself will resolve the discrepancies and automatically return the amount to your account. If the money is not returned to your account within 72 hours, then contact the bank that made the online payment to resolve the discrepancy.Is it possible that the online payment failed, but the amount was deducted from my account?<\/p>

Answer: Sometimes the banking network may be interrupted during payment and the payment may fail. But in these cases, there is no need to worry. In this case, your money is usually in the bank’s intermediate accounts and the bank itself will resolve the discrepancies and automatically return the amount to your account. If the money is not returned to your account within 72 hours, then contact the bank that made the online payment to resolve the discrepancy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy has my discount coupon been canceled?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Currently, boss discount coupons have a one-month expiration date and are invalidated after this period.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I place my order over the phone?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, the process of ordering and purchasing goods is only possible through the website. Otherwise, visit the branch of the CEO’s Cafe and purchase the goods available in the branch.<\/p>

In addition to the history, experience and rich content of the CEO’s website, having an electronic logo gives legitimacy and credibility to the acquisition and work.<\/p>

The electronic trust symbol is granted by the E-Commerce Development Center of the Ministry of Industry, Mines and Trade after reviewing the online store and its compliance with the laws, and the online business with the symbol is constantly under review by this organization.<\/p>

For more certainty, you can check if it is fake by clicking on the symbol on the main page of the chairman’s website.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I order products that are not in stock?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, currently, only products that are listed on the Raees website with their current status and price can be ordered.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I place my order at any time of the day or night?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can place your order 24 hours a day, 7 days a week. However, your order will only be processed during business days and hours.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I buy from raees for someone else and have the order delivered to that person?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, after selecting the desired products and adding them to the shopping cart, in the order information stage and the section “Do you want the product to be sent to this address”, you can enter the address and details of the recipient of the order. Note that if you pay for the order online, the recipient of the order must have an ID card when receiving the product.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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At the raeescoffee<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Stay in touch with us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you have any questions, please contact us using the contact information or email below. The only authorized website and online sales branch is www.raeescoffee.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tinfo@raeescoffee.com\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAddress\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tNo. 44, Jam Street, Motahari Street, Raeescoffee, Jam \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tHead office\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t021-88661393\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCustomer Service Center\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t021-88661393 (Customer Affairs Department)\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tResponse time\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tSaturday to Wednesday 8:30 to 20 \/ Thursdays 8:30 to 3:00\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

faq Frequently Asked Questions I forgot my password, what should I do? Send a password recovery request via email or phone number to have an email or SMS sent to you. Do I have to be a member of the site to buy from raees? yes Are the product prices on the Raees website up […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-72","page","type-page","status-publish","hentry","container-fluid"],"acf":[],"yoast_head":"\nfaq - RaeesCoffee Online Shop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/raeescoffee.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"faq - RaeesCoffee Online Shop\" \/>\n<meta property=\"og:description\" content=\"faq Frequently Asked Questions I forgot my password, what should I do? Send a password recovery request via email or phone number to have an email or SMS sent to you. 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